Privacy Policy

Information We Collect

When you work with Graskep for your wedding or celebration decoration needs, we collect information that helps us provide better service and create the perfect atmosphere for your special day. This includes your contact details, event preferences, venue information, and any specific requests you share with us during consultations.

We also gather technical information when you visit our website, such as your IP address and browsing patterns. This helps us improve our online presence and make it easier for future clients to find the information they need about our decoration services.

How We Use Your Information

• Planning and executing your decoration vision exactly as you've imagined it
• Coordinating with venues and other vendors to ensure seamless event setup
• Sending you updates about your event timeline and any necessary adjustments
• Maintaining records of your preferences for future events you might plan
• Improving our services based on feedback and experience from past events

We never use your personal information for purposes beyond what's necessary to provide exceptional decoration services. Your trust matters more than any marketing opportunity.

Information Sharing and Protection

Your personal information stays within our small team at Graskep. We only share necessary details with trusted vendors and venues when it's essential for your event execution. For example, we might share your contact information with a florist we're coordinating with, but only the details they need to do their part.

All our team members and trusted partners sign confidentiality agreements. We understand that your celebration details are personal, and we treat them with the same care we'd want for our own family events.

Data Security Measures

We protect your information using industry-standard security practices. Our digital files are encrypted and backed up regularly, and physical documents are stored securely in our office. We regularly update our security protocols to stay ahead of potential threats.

While we can't guarantee absolute security in today's digital world, we take every reasonable precaution to protect your data. If we ever experience a security incident that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Your Rights and Choices

Under Azerbaijan's data protection laws, you have several important rights regarding your personal information. You can request to see what information we have about you, ask us to correct any mistakes, or request that we delete your data entirely.

• Access your personal information and see how we're using it
• Correct any inaccurate or outdated information in our records
• Request deletion of your data when our business relationship ends
• Limit how we process your information for specific purposes
• Receive a copy of your data in a portable format

Just contact us directly if you want to exercise any of these rights. We'll respond within 30 days and walk you through the process without any complicated procedures or fees.

Data Retention and Deletion

We keep your information only as long as needed to provide our services and comply with legal requirements. For active clients, we maintain records throughout our working relationship and for three years afterward in case you need our services again or have questions about past events.

After this period, we securely delete or destroy all personal information unless you specifically ask us to keep certain details for future events. Some financial records may be retained longer to comply with Azerbaijan's tax and business regulations, but these are stored separately and securely.

Website and Cookie Information

Our website uses basic cookies to improve your browsing experience and help us understand how visitors use our site. These cookies don't collect personal information unless you specifically provide it through our contact forms or consultation requests.

You can control or disable cookies through your browser settings, though this might affect some website functionality. We don't use tracking cookies or share data with advertising networks – our focus is on providing information about our decoration services, not collecting data for marketing purposes.

Changes to This Policy

We review and update this privacy policy annually or whenever we make significant changes to our business practices. If we modify how we handle your personal information, we'll notify you by email and post the updated policy on our website at least 30 days before the changes take effect.

For minor updates that don't affect your rights or how we use your information, we'll simply post the revised policy with a new date. We encourage you to review this policy periodically, especially if you're planning multiple events with us over time.